When can I receive the package?
Temiart offers several shipping options through the China Postal Service (USPS) and Amazon Logistics(FBA). Some orders are shipped from China, so it maybe takes 10-20 business days to arrive at you. The other orders are shipped from US warehouses, so it maybe takes 3 business days to arrive at you.
What can I return?
You may return most new, unopened items sold and fulfilled by TemiArt within 30 days of delivery for a full refund. During the holidays, items shipped by TemiArt between November 1st and December 31st can be returned until January 31st.
When will I get my refund?
Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.
Does TemiArt offer replacements and exchanges?
Yes, you can create replacement and exchange orders from this page by clicking Return Items and following the instructions. If you received a damaged or defective item, we’ll ship you a replacement of the exact item. If you would like to exchange an item for another, you can exchange for a different size or color or for an item in your Cart.
Can I Canceling & Modifying Orders?
TemiArt order process is automated to distribute products quickly and accurately. We apologize but once the order has been placed it can NOT be cancelled by yourself. If you would like to canceling or modifying your orders, e-mail us at " info@Temiart.com “. We will solve it for you as soon as possible.
How can I track my Order?
- Order Confirmation Emails
- Shipment Confirmation Emails
Immediately after you have successfully placed your order on our website, you will receive an e-mail that contains information regarding the details of your order. The order confirmation e-mail is your receipt; please feel free to print it for your records. The e-mail includes your order number, the details of the products, prices, quantities, promotional information, payment method(s), your shipping and billing addresses as well as the shipping method you selected.
After we send your package, we will send you a email that include the tracking number. You can track the status of your order by clicking the link below “Track your order" on your TemiArt Shipment Confirmation email.
What forms of payment do you accept online?
For online order payment, we currently accept Visa, MasterCard, PayPal and TemiArt gift cards that include a pin code.
If you have any questions, please feel free to contact us, we will solve the problem for you as soon as we receive your information.